Message d'erreur Komplete Kontrol: "Loading Issue - Plug-In not found. Please open the standalone application..."

Symptom

When loading a Preset from the Komplete Kontrol Browser you may receive the following error message:

Loading Issue: Plug-in not found. Please open standalone application to rescan, or rescan manually in the plug-in preferences.

Cause

This issue occurs if the Komplete Kontrol database becomes corrupted. This can happen if, for example, the startup routine of the Komplete Kontrol software does not initialize correctly.

Solution

Resetting the Komplete Kontrol database will resolve the issue. Below you find the steps to do this for both macOS and Windows:

Resetting the Komplete Kontrol Database for macOS

1. Make sure Komplete Kontrol is not running.
2. Navigate to the following folder:
   Macintosh HD > Users > *Your User Name* > Library > Application Support > Native Instruments > Komplete Kontrol
   

   Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press the Alt key. You'll now find the Library entry in the menu:
   

3. Delete the files contained there:
4. Start Komplete Kontrol in standalone mode. You find the standalone application here:
   Macintosh HD > Applications > Native Instruments > Komplete Kontrol
   A splash screen will indicate that it is scanning your Native Instruments libraries and plug-ins. Wait until the scan is complete.
5. Close the Komplete Kontrol application and start your DAW.
6. Load the Komplete Kontrol plug-in and open Edit > Preferences > Plug-ins.
7. Click the Rescan button and wait until the scan is finished.
   
   Once complete, the database will have been newly initialized.

Resetting the Komplete Kontrol Database for Windows

1. Make sure Komplete Kontrol is not running.
2. Navigate to the following folder:
   C > Users > *User name* > App Data > Local > Native Instruments > Komplete Kontrol
   

   Important note: 'App Data' is a hidden folder. Read this article to learn how to enable the view of hidden folders on your Windows system.

3. Delete the files contained there.
   
4. Start Komplete Kontrol in standalone mode. You find the standalone application here:
   C: > Program Files > Native Instruments > Komplete Kontrol
   A splash screen will indicate that it is scanning your Native Instruments libraries and plug-ins. Wait until the scan is complete.
5. Close the Komplete Kontrol application and start your DAW.
6. Load the Komplete Kontrol plug-in and open Edit > Preferences > Plug-ins.
7. Click the Rescan button and wait until the scan is finished.
   
   Once complete, the database will have been newly initialized.