Error Message "api-ms-win-crt-runtime-l1-1-0.dll is missing" when launching an NI application

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  • Avatar
    laurent guillem

    Great i have this problem. I''l try this solution tomorrow.

    Thank Michi

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    craig radi

    Did anyone have luck with this? I'm updating my windows 7 now. 

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    Jason Evans

    This solution did not work for me.

  • Avatar
    Karel Skakal

    Did not work either and setup says it is installed...

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    Michael Gand

    I don t know what the hell is that . still doesn't work.

    I even reinstalled everything....it doesn t make sense.

  • Avatar
    stephen dunn

    Has this actually worked for anybody???

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    Michi @ NI

    This worked for many customers. If this will not fix your issue then this must be related due to a defective Windows installation.

    The Visual Basic C++ 2015 Update is needed in order to use our products. Could you please check if it is installed:

    Please tell me if the problem persists.

    Thanks in advance.



     

     

  • Avatar
    Olivia Oyama

    I also had this problem and couldn't fix it with this solution. I had to revert back to 5.5.1.451 and Kontakt works again. I wanted to get the Kinetic Treats download though, but I'm having this same problem with the current download of Native Access. Is there a download link for Kinetic Treats that isn't through Native Access? I don't want to spend several more hours messing around with newer versions of Kontakt. 

  • Avatar
    Karel Skakal

    If you look on google there is a good video on how to fix this problem. (Sorry, lost the link)

    Apparently it works, you must first uninstall, update windows and reinstall.

     I solved the problem upgrading to Windows 10. 

  • Avatar
    Olivia Oyama

    I followed the instructions of multiple youtube videos and they didn't fix the problem for me. 

  • Avatar
    Robert Higgs

    Hi guys, 

    I've been unable to start Native Access for days because of the same error message shown in thread title.

    Today I finally got it to work (on my Win 8.1 Pro 64 bit PC), following these steps:

    1. Go to Control Panel / Programs and uninstall all MS Visual C++ 20xx Redistributable updates - some of mine went back for a decade - uninstall them all, then restart.

    2. Search for, download and install Windows Update KB2999226 - if it says 'can only run one update at once, restart again, then install.

    3. Finally, you can download and install the update for C++ Visual Redistributable update shown at the top of this thread.

    Hopefully your NI program should then open. It worked for me, anyway, after many other things didn't!

  • Avatar
    Michael Gand

    You have to do a "clean boot" . Go on the Microsoft website . It worked for me .

  • Avatar
    Jerry Wright

    Extremely disappointed in this new procedure to try to download my software. I have updated my computer with all of the latest updates, have the MS C++ 2015 stuff installed and still get this stupid error message. I have spent 4 hours on New Years Eve to try to download my software and still no luck. Very very ticked off. NI needs to follow Toontrack's example for an effortless authorization and install. I don't want to bastardize my computer any more than I already have just to get what I paid for. Can anyone help??

  • Avatar
    Olivia Oyama

    Go back to 5.5.1.451 until NI fixes the issue. Very annoying but at least I have Kontakt up and running. :(

  • Avatar
    Jerry Wright

    Hi Olivia,

     

    Thanks for the reply. I am at version 5.5.1 451. Kontakt works fine. I cannot download my new software. If someone from NI doesn't step in here to help me resolve this, I am going to insist that they send me a DVD install. This is ridiculous that Native Access requires jumping through hoops to make all of these changes to your computer just to be able to download your software. I just want to get what I paid for and I want it NOW!

  • Avatar
    Daniel Schaepman

    Tried this and did not work, i also wanted to get the kinetic treats. is there another way we can still get this without native access?

  • Avatar
    Olivia Oyama

    All they have to do is make it available as a separate download like they used to. I too am unhappy about this change.

  • Avatar
    Marcel S. @ NI

    Hi there,

    thanks for posting.

    If the above solutions still don't work, please check the following link :

    http://www.askvg.com/fix-windows-7-keeps-checking-for-updates-for-hours/

    You also have the possibility of downloading all updates to April 2016 in one package :

    http://www.askvg.com/install-all-post-sp1-updates-offline-in-windows-7-using-convenience-rollup-package/

    To install nearly any update manually, you may have to keep shutting down the Windows Update service via services.msc, as each manual step restarts it.

    Let us know how you get on.

    Salutations!

  • Avatar
    ANURAK SARAPAIWANICH

    Dear all,

       I faced this problem and try to fix it for a while and finally it was solved just a minute ago by following the eight steps mentioned above. I try many times before with this 8 steps but can't fix the problem. Then I try step 5 carefully and Bingo!!! After trying to update my Windows 8.1 Professional for 5 rounds until the system shows PC is updated!!! This is the key for my case.

      FYI

  • Avatar
    Digothal 13

    i tried eveerithing, also the "You also have the possibility of downloading all updates to April 2016 in one package :" i got " the update is not aplicable to your computer". it really make me sick, now i gave up. my new maschine software is completely useless and i cant registering the software and i cant get my e-voucher, since i can open the Native Acces, so for now i just hope i can find the cracked version of maschine somewhere to use with my maschine hardware.

  • Avatar
    Rogerio Araujo (編集済み )

    I dont believe that i could not install the new download system at my win 7 pro 64. I am crazy with this. 

    Why Native? Why????????????

    My Win is totally updated. I use others softwares that works fine!!!

    Oh my god a dont believe this!!! I lost Kinectic threats I format my PC becouse this and nothing Nothing!!!

    I buy Radiant Horizon and i cant install via  service center, only with this stupid crashed system that dont open

    I hate You Native and your stupid 'Native Acess" I need to work!!!! I'M  PURE RAGE!!!

  • Avatar
    Michael Gand

    I had the same probleme wich made me almost insane.:).

    all you have to do is a  "clean boot " . go on the Microsoft website and they ll explain . it s very easy.

     

  • Avatar
    Rogerio Araujo

    Nothing works to me...Native acess simply dont open. 'App Crash'

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    Banz Blank

    Men... I never should have updated maschine. All i wanted to do was some beats & now i got to do all this...

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    edd abbas (編集済み )

    yo guys am having the same problem, i had windows 10,and i just formated my computer yesterday n installed windows 8.1 because my soundcard is not compatible with windows 10, but when i did that , i installed native access but i cant launch it , it gives the same error , plz can u give us a patch for windows 8.1 please! cuz i dont want windows 10 on my computer cuz it sucks + it creates problems for my focus rite soundcard , plz can we have a patch?
    none of the solutions above worked, i tryed them all

  • Avatar
    edd abbas

    to tell u the truth i want a patch for native because of kinetic treats pluggin , is there a way i can have a download link to kinetic without having to go through native access ? does the " kinetic metal " includes kinetic treats ? if it does i'll buy the kinetic metal no problem , but do i have to go through native access ? u c what am saying ?!

  • Avatar
    devrim akdemir

    An old VGA chipset that does not use visual c++ 2015 library may cause not to start native access.Onboard vga chipsets especially

  • Avatar
    stephen Hedges

    Tried all of the recommended solutions for this problem. Can't open Kontact or Native Access without the api-ms-win erroe message. Pro Tools can't use any of the NI plug ins. I paid good money to NI to improve my set up - not trash it. My PC will now have to go to an expert as I have no solutions left. HELP!!

  • Avatar
    Strange.Co (編集済み )

    Is there still no solution how can this just continue bad enough people are openly seeking a crack to fix what a company sold them  mind you i paid 800 for a glorified nightlight  no software inside the box really how is this even a thing in 2017 day one it should have worked out of the box but i guess thats a standard Native instruments is trying to set people were saying its a mpc killer at this point its not even able to challenge an mpc1 why did i buy this??

     

  • Avatar
    Amirul Mahmud

    When I bought Maschine Studio and Komplete 10 Ultimate, I was able to install everything properly. Had some good times with the setup. I even started adding more instruments.Then I made the terrible mistake of upgrading Maschine and installing Native Access. Everything stopped working. I get the dreaded api error. It's been a $#%^&*^% year and I still can't use my Maschine Studio. I have tried every single solution I can find short of reinstalling windows. I don't buy this c++ crap because everything used to work just fine. Nothing changed except I upgraded. Everything else on my computer work just fine as well. Oh, and I keep reinstalling like a fool. NI gave us a BAD upgrade. I suspect it was the upgrade that actually messed up C++. Notice how different solution work for different people and for some, like me, they don't work at all. I contemplated reinstalling Windows but why do I have to go through all that nonsense. No. I have a hammer in my hand and I'm contemplating bashing my Maschine. 

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