My KOMPLETE KONTROL S-Series Keyboard Is Not Recognized after Updating Windows 10 [en-us]

固定された投稿 注目の投稿 Answered



  • 正式なコメント
    Jeremy @ NI (編集済み )

    Dear users,

    We are pleased to inform you that the connectivity issue introduced with February's Windows Updates is now fixed! Our QA confirmed that the error is no longer reproducible on all affected Windows generations with this week's updates installed. 

    Microsoft has resolved the problem with a fresh round of updates for Windows 7, 8 and 10 which restore the functionality of S4 MK2, Maschine Studio and our MK1 Komplete Kontrol keyboards. Hence, you can now safely update your Windows

    If you had switched off or paused Automatic Updates, you can activate this function again now, too. 

    Thank you very much for your patience and cooperation!

  • Avatar
    Mark @ NI

    Our engineers have analyzed this issue and concluded that the problem is caused by recent changes implemented in the latest Windows 7/8/10 updates. We have contacted Microsoft to let them know and will update you as soon as we hear back from them.

  • Avatar
    Philippe Bossuet

    The bug fixed !
    Great, nevertheless, it has taken to much time. I hope it will never occur again !

  • Avatar
    Mark @ NI (編集済み )

    Bonjour Philippe,

    rest assured that you are not alone, because so do we : ) 

  • Avatar
    Joel Peavy

     Excelleeeeeent!!  Thanks NI!!  And I guess thanks <clears throat> Microsoft too.  Wow, that last one was hard to say.  : )

  • Avatar
    Jean-Paul Résimont

    Bonjour Mark, depuis la récente update Windows 10 mon komplete kontrol s88 se rallume mais je n'ai plus de midi et le périphérique est encore refusé par Windows qui me dit qu'il n'y a pas de pilote à ce matériel.

  • Avatar
    Jeremy @ NI

    Bonjour Jean Paul, Avez vous bien fait toutes les updates ?

    Une fois ces dernières faites veuillez suivre ce guide :

    Mon appareil Native Instruments n'est pas reconnu (Windows)

  • Avatar
    Danny Graham (編集済み )

    My S61 Mk1 on (Windows 10) still does not work. Iv'e had no answer from tech support. I have a dual boot disk so I loaded Komplete Kontrol and Control Editor onto the Windows 7 Version and the S61 works OK.

    I am absolutely fed up with it I am just about ready to give up on Native Instruments Hardware and move to a brand that has some support and is more stable.