S4 MK3 Headphone volume - FIXED (via FW 0.6.0) [en-us]

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    Nick @ NI (已编辑于 )

    Hey @ all,

    Again, apologies for the delay !

    We have just released the long awaited Firmware Update "0.6.0" for the "Traktor Kontrol S4 Mk3"

    Please install the Firmware 0.6.0 on your Kontrol S4 Mk3 devices - the headphone output will now be significantly louder (caution!).

     

    The Firmware Updater Tool 1.3.0 can be downloaded directly via our Driver Download Page:

    https://www.native-instruments.com/en/support/downloads/drivers-other-files/

     

    • scroll down the list to the "Traktor Kontrol S4 MK3" section

    • download the "Firmware Updater Tool 1.3.0" (for Win or Mac)

    • extract the Firmware Updater.zip file

    • launch the TKS4MK3Updater app

    • update your Kontrol S4 MK3 to FW 0.6.0

     

    Hope this helps & sorry again that it took us so long to fix this issue.

    Best regards,

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    Mark @ NI

    Hi Wayne,

    this request has been filed before and our developers are already looking into this!

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    Wayne Simpson

    Is there any update on this? I was at a gig on Sat couldn't hear anything through my headphone, what a let down it was! This is really unacceptable NI for such a premium product, when will the issue be resolved?  

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    Mark @ NI

    I am sorry to hear this. Does that mean your headphone output was like muted or was the sound system drowning its signal?

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    Wayne Simpson

    the club sound system drowned out the headphones, the output from the s4 mk3 is simply way too low, I need to be able to increase this in the software like in Traktor Pro 2, right now I can't use the hardware or software effectively so I'm going to have to revert back to Traktor 2 and my s4 mk2, which luckily I haven't sold yet! I'm at a big loss here NI and can't use your new hardware effectively. What action would you recommend?

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    Mark @ NI

    Yesterday's update addressed the issue, please check whether the result does help you. What is the outcome?

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    Stefaan Pattyn

    I also would like to see the headphone vol soft knob unlocked in TP3 so we can increase it. Headphone output is to low for club environment.

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    Mark @ NI

    @Stefan: Have you updated to 3.0.2? Has this update changed your headphone volume?

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    Stefaan Pattyn

    yes, nothing changed. the headphone volume should be independent from master/channel gain volume or much louder by default. 

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    Wayne Simpson

    @Mark - just tried myself, issue still exist, the update has changed nothing. Right now I can't do gig, how do I request compensation from NI?

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    Wayne Simpson

    I note there is also no mention of a fix for this issue in the changelog? 

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    Stefaan Pattyn

    Compensation should not be necessary... a software change should be possible to fix this issue. When playing sound via other software then Traktor and using the S4 console as soundcard, the headphone volume can be double as loud as it is via the Traktor software ;) (so we can conclude that the max volume of the headphone is not limited by the hardware, but by the software)

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    Wayne Simpson

    Indeed, but the software update is taking too long, this should have addressed at beta testing stage or before final release. Compensation is needed IMO, as I cannot do paid DJing work without suitable hardware, and am therefore losing income. 

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    Mark @ NI

    Please apply the following confidguration under Preferences > Mixer and check the headphone volume afterwards:

    What is the ouctome?

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    Wayne Simpson

    Tried this yesterday Mark, and whilst it provided a small boost to the headphones and overall output, it wasn't enough.

    Additionally I noticed what seemed to be some distortion coming from my speakers which wasn't present at -6dB, I believe this is because I was still having to crack the gain up somewhat on the mixer in order to get additional headphone vol. 

    We need the original solution requested, which is unlocking of the soft headphone and mix volume knob, which is present when the S4 MK3 isn't plugged in. 

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    Stefaan Pattyn

    My configuration is already set like this ... again it should be possible to gain the headphone volume seperately from master volume. With the above settings the max volume is also not even near to what is technically possible.

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    Konstantinos Moschonakis (已编辑于 )

    Hi guys!!! BIG BIG BIG problem headphones volume!!! I bought a month ago the MK3 by selling pioneer ddj sx!!! With pioneer i never had a problem with the volume of headphones at the club i work!!! Now i have big issues... YOU HAVE TO DO SOMETHING WITH THAT NI !!! FOR 900 euros console, it's unacceptable!!!!

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    John BK Debnath (已编辑于 )

    I have the same problems as described above; it IS unacceptable. Need to know when this will be solved. I sold my S4 mk2 in order to purchase this and there have been quite a few major disappointments:

     

     

    Please NI....be more clear, give solutions and dates when the problems will be solved.

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    jatoro (已编辑于 )

    Hi, I just bought a s4 mk3 unit, I upgraded it to firmware 0.5.0, I'm working with the latest version of Traktor 3.0.2 and the volume of my hd25 headphones has not improved at all. I have tried the proposed configurations, and neither. This is shameful, embarrassing, really a big problem. You have to fix it immediately or this great unit, for the great features and improvements, will have some negative comments and negative ratings, even people will returned to the distributor many units because of this unfortunate, critical and huge problem and incidence to mixing at study or club . I look forward for drivers, firmware or software update inmediately. Thanks. Regards

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    Konstantinos Moschonakis (已编辑于 )

    NI any news about headphones problem??? Still waiting!!! I had to play with pionneer cdjs these Christmas holidays and NOT WITH MY CONSOLE cause i couldn't listen the next song in my headphones!!!!

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    John BK Debnath

    Come on guys....what's the status on this? If NI can't solve it immediately, then a temporary solution is the least you could do. This problem was first addressed above on November 8th which is more than 2 months now.

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    Matthias Muehlberger (已编辑于 )

    same situation here. overall I'm very happy with the new hardware but the headphone volume is not worthy of a professional device. it degrades the whole thing to a toy. 
    my fear is that this is a hardware problem, because the situation on a kontrolz2 with traktor 3 is completely different and satisfying.

    using sennheiser hd25+

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    Markus Rossler

    The cheapest workaround is probably use Audio2 interface only for headphones. Mk1 should deliver enough power. An it costs 50€ used. Mentioning it is a workaround, NI should definitely provide a free solution for the s4mk3 early adopters. We paid 10% more then the console costs now, a couple of weeks after release.

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    akis mantzikos

    Hi Native,

    Is this issue something which is fixable with an software update or is it something on the hardware which needs to be fixed? The problem is still here after trying all your troubleshooting steps.

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    Wayne Simpson (已编辑于 )

    @Mark/NI

    So the 3.1 update has just been rolled out and the issue still isn't fixed!!! I'm sick of this, unlock the soft knobs when the S4 MK3 is plugged in, or please advise of how I can get a refund?

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    Matthias Muehlberger

    actually with the firmware update they managed to increase the headphone volume +6db. its still not perfect, but much much better.

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    Stefaan Pattyn

    Only when HP-MIX knob is set to center position it is playing the master output + cue louder.

    It should be louder to pre-listen a song (cue only with MIX knob to the left).

    Why on earth didn't they fix this... Technically this should be possible to fix I believe.

     

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    Wayne Simpson

    I think they are missing the point Matthias. There is an increase when the mix knob is in the middle abut still isn't good enough. When it's all the way to the left it's still low which is a pain when previewing and cueing. We just need full control like with the mk2. 

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    Konstantinos Moschonakis

    Really guys??? you think you fixed it by giving 6dbs to the HP mix???? ARE YOU SERIOUS??? WE NEED MORE VOLUME TO THE EVERY CHANNEL SEPARATELY!!!NOT IN THE MIX!!!! 

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    Ludwig Thorwesten (已编辑于 )

    Hello NI-TEAM,

    I have the same issues. THE VOLUME ON THE HEADPHONE IS TOO LOW !!! IT IS NOT POSSIBLE TO WORK WITH THE S4 MK III IN A CLUB. WHY ISN'T IT POSSIBLE TO FIX THIS? If there is a problem with the hardware, change it and deliver new devices, if there is a problem with the firmware, FIX IT. With Pioneer I had never Problems and it couldn't be that I must buy an headphone amp for a controller that I paid 900 EUR for....!!!!!!

    Come on guys, give us a feedback. ASAP !!!

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