Native Instruments Support Purchase Support

I would like to request a return or refund

Hardware:

You can request a hardware return within two weeks of receiving your order by using the link provided in the Order History section of My Account.


Software:

Please note that registered download products cannot be returned. For more information, refer to our Terms & Conditions. Please check the Order History section in your My Account for additional options.


Retail:

If you purchased from a retail store, please contact your dealer for return or refund requests.