Here's a collection of useful resources that can help identifying and solving download and installation issues with Native Instruments products:
Compatibility
Products that are not compatible with your operating system won't show in Native Access. You can find compatibility info for NI products and operating systems in these articles:
- Compatibility of Native Instruments Products on macOS
- Compatibility of Native Instruments Products on Windows
If you are looking for current compatibility info regarding a certain product, please check the product page in our web shop.
Legacy installers
If you are using an outdated operating system, you can find legacy installers on the following page:
Missing products in Native Access
If you are missing a product in Native Access, please find possible causes in the following article:
I cannot find a product update in Native Access
If a product update is missing in Native Access, please read the following article:
Native Access is showing an error message
If Native Access freezes and / or shows an error message, please find the solution in the following article: